Troubleshooting

If your question isn't answered here please try the frequently asked questions page. Your question will most likely be answered on one of these two pages and will be a lot quicker than contacting the office!

I can't find my forms.

The name change kit needs to be opened in Adobe Reader for the forms to appear. Other PDF viewing programs / apps will not work. Adobe Reader comes pre-installed on most computers, and it is free to download the most up to date version from www.adobe.com/reader.
Adobe Reader also has a free app for mobile devices, so you can use your name change kit while on the go.

Some of the forms are missing in the name change kit.

Please read through name change kit manual which will explain what forms are included - not every organisation has an official form for you to use and instructions on how to change your name with these organisations are in the manual.

My credit card is being refused.

Please make sure you haven't reached your credit limit or your card hasn't been cancelled.

I get an error message saying my link has expired.

I can easily re-activate your link for you within 12 months of purchase. Just send me an email with the name and email address you used with purchasing.

I downloaded the name change kit a few weeks ago but now I can't find it on my computer.

Your purchase comes with 12 months of free updates and downloads. Just use the email you received after purchase to download your kit again.

How to I get the updates?

Use the email you received after your purchase, it has all of the instructions for downloading your name change kit (and make sure you keep this email in a safe place!) When you download the kit again you will automatically be downloading the most updated version.

I can't get the name change kit to open.

If the kit won't open, it's most likely because it hasn't finished downloading, or the download process was interrupted. Try downloading the kit again.

Some of the text in the manual looks like gibberish?

Downloading an updated version of Adobe Reader often fixes this problem. Can you download it for free from www.adobe.com.

I can't print the name change kit. Is it password protected?

No, the name change kit and all of the forms are free for you to use / print as you like. If you are trying to print at your workplace there might be network security restrictions for printing certain PDFs - so check with your IT department or print it at home.